zerodesk Privacy Policy & HIPAA Compliance

Last Updated: July 25, 2026

1. Overview

zerodesk ("we", "our", "us") provides autonomous AI front desk receptionists for outpatient medical and therapy practices. We are committed to protecting patient health information (PHI) and maintaining strict compliance with HIPAA (Health Insurance Portability and Accountability Act).

2. Data Collection & Usage

zerodesk processes voice interactions, phone calls, patient scheduling requests, and insurance eligibility queries strictly for operational outpatient practice management. Data is processed exclusively under Business Associate Agreements (BAAs).

3. Security & Safeguards

End-to-end encryption in transit (TLS 1.3) and at rest (AES-256).
Zero data retention training for LLM/AI model providers.
Dedicated BAA-covered cloud infrastructure.

4. Contact & Compliance Officer

For privacy inquiries or compliance requests, contact our team at privacy@gozerodesk.com.